Key responsibilities

• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import & Export areas.
• Be fully responsible for customer satisfaction, own, manage all customer facing activities regarding invoicing
• As part of Commercial Intelligence - build strong relationships with customers and internal stakeholder to understand their needs and potential gaps that need to be improved to avoid misunderstanding on invoicing and payment stage.
• Ensure smooth execution by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Work actively with other departments and Maersk offices in other regions.
• Analyze disputed invoices and perform necessary corrections in case of internal errors in accordance with the standard processes
• Communicate resolution summary/ findings to customers and educate customers about our new products to avoid misunderstanding which can be resulted with invoice rejections.
• Maintain strong relationship with Sales, Customer Service, Finance, Product and back-office teams
• Able to identify root causes of disputes to avoid future occurrence.
• Contributes with ideas/suggestions for overall improvement
• Perform Pre-Audit activities to prevent negative impacts prior invoicing in case of need

Looking for

• University degree in a related area
• Strong customer understanding and problem solving skills
• Focus on constant improvements and learning
• Efficient, decisive, result orientated and able to multitask
• Excellent command of written and spoken English
• Understanding the needs of the business and of the customer, 1-2 years of experience in related area is a plus
• Energetic, self-motivated and dedicated
• Willingness to be a team player

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.